Completing an Authorised Order in the Zip Dashboard

To complete a Zip order follow the below steps:

  1. Log in to your Zip Merchant Dashboard
  2. Click ‘Order Search
  3. Locate the order under the ‘Authorised’ tab, or by using the search bar.
  4. Click ‘Actions’ and ‘Complete’, input the amount to be processed and include any notes needed.
  5. Click ‘Complete Order’. Please note that if you are not completing the full amount, you will need to go back to cancel the remaining amount.

This order will now show as completed on the customers’ account and their interest-free period will begin. The order can now be found on your dashboard under ‘completed or ‘partially completed’.

For further information about customers repayments, you can visit our Help Centre here.